Product returns and refunds can be made within 30 days of purchase or dispatch. Some of our products can take longer to get to you than normal so there is some flexibility, but we do ask that you action any return requests as soon as you become aware that there is an issue.
To be eligible for a return, your item must be unused and in a saleable condition with tags still attached. This includes the original packaging which must be in good condition and returned with the product.
If your order was shipped to an Australian address, you are protected by the Sale of Goods Act and Competition and Consumer Act 2010 and will repair or replace Products which fail to comply with the provisions of these Acts. For further details please refer to section 13 in our Terms and Conditions.
Excluded Products
Not all products are eligible for return. Customised and/or personalised products, some intimate products, and ‘Final Sale’ products are specifically excluded from the change of mind returns policy. The exclusion will be noted on the relevant product page on our Site and / or at checkout.
Customised Products
A product that has had either a team and/or sponsor logo(s) applied to it is considered a ‘Customised Product’. We are happy to try to facilitate an exchange of sizes but we can’t guarantee this will be possible. Please email us @ mail@joma.com.au and we will do our best to work something out.
Personalised Products
Once a product has had custom lettering or numbering applied to it, it will no longer be eligible for return or exchange. This includes customer names, initials and/or numbers.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at totheboss@atletico.net.au.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at totheboss@atletico.net.au and send your item to: 2/57 Townsville Street, FYSHWICK ACT 2609.
Shipping returns
To return your product, you should mail your product to: 2/57 Townsville Street, FYSHWICK ACT 2609.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning an expensive product, you may consider using a trackable shipping service or purchasing shipping insurance. Any damage or loss during the return journey will not be covered by us and the product will remain your responsibility until it is received.
Need Help?
Contact us at totheboss@atletico.net.au for further questions related to refunds and returns.